Frequently Asked Questions
First you need to fill the Price Inquiry Form (LOI).
Once you’ve done that, you can expect to be contacted by our sales specialists through phone call or WhatsApp.
You can also contact us directly by sending a message to our WhatsApp and Telegram numbers, and we will respond to your message as soon as possible.
Our technical team is always available to address customer needs and can assist you in finding the most suitable product. For more information, please refer to page Grade Equivalency Services
All the steps of the purchasing process are fully explained on page Raw Material Procurement
The advance payment is for the reassurance of both parties involved in this transaction.
If we obtain an official proforma invoice from the petrochemical company without being able to eventually buy the product, we will be placed in their blacklist and the advance payment is considered loss compensation.
PI, CI, PL and BL are prepared by Global Trading Petrokimya Co. or petrochemical trustee company.
It depends on the petrochemical company we’re purchasing from. Some give us this option, some don’t.
Delivery terms are explained in Incoterms
The delivery term for Iranian petrochemical companies is usually FCA, with materials loaded and sealed at the factory gate. If you need a transportation company to load your product and deliver it to your desired location, our company can recommend the best transport service for secure delivery. More information is available on page Logistics Solutions
The delivery time may vary depending on the petrochemical company and the product you choose. Once the price is quoted, all delivery conditions and the shipping time will be communicated to you.
At Petro Nour Mehr, before shipping compound and recycled products, our technical team thoroughly inspects all aspects and quality of the product.
Our technical experts are always committed to sourcing the highest quality materials for you.
Payment can be made in several ways. Petro Nour Mehr, with offices in various countries, can securely receive payments in cash and USD in Turkey or Dubai.
Additionally, if you prefer to transfer the money to an account, this option is also available. Customers can deposit the payment into the petrochemical company's trust account. You can find more information on page Financial Assistance